Cookies

A cookie is a small file, typically of letters and numbers, that is downloaded onto your computer or mobile device and which enables us to recognise your device when you use our website. Cookies collect information about how you browse our site. Cookies are sent to your browser and may then be stored on your hard drive. These cookies are not used to identify you personally.

We collect information about visits to our site so that we can understand which areas of our site are attracting the most visitors and which specific pages visitors seem to find most useful. We do this using Google Analytics software.

Our site will function without Google Analytics cookies and you can opt out of these here:

Google Analytics cookies opt out

Google Analytics shows us:

- which pages you have visited on our site and how long you spend on each page

- how you reached the site e.g. what type of device you have used to view the site

- what you click on during your visit

The information collected by Google Analytics does not allow us to identify who you are, nor do we use this information to target advertisements or pass any data to third parties.

Which Google Analytics cookies are used on this site?

Name Purpose Expires after
_utma Determines the number of unique visitors to the site 2 years
_utmb Used alongside utmc to calculate the time you spend on our site 30 minutes
_utmc This works with _utmb to calculate when you close your browser when you close your browser
_utmz This tells us whether you reached the site from a search engine or via another website 6 months
ga_nextpage_params This stores data that is sent to Google on the next page you request when you close your browser

Authentication - Customer Access

The cookies that are sent to your device when you log in to our customer area area are used only to authenticate your device and will expire at the end of your session.

Use of IP addresses

Every computer has a specific IP address which identifies it just as a telephone number identifies your phone line.

Your anonymised IP address will appear on our usage logs which we analyse from time to time to ensure the integrity and security of data on our servers. We do not link IP addresses to anything that would allow us to identify you personally with the exception of our online contact form. This means that whilst we will log your visit to our site, you remain anonymous.